Return and Refund Policy

Last Updated: 07.02.2025 London, United Kingdom

 

  1. Introduction

At INTRALON Ltd., we strive to provide high-quality products and services. However, we understand that there may be times when you need to return a product. This policy outlines the conditions under which returns and refunds are accepted.

  1. Return Eligibility

– Customers have a mandatory 14-day return window from the date of delivery.
– The product must be unused, in its original packaging, and in a resellable condition to qualify for a full refund.
– If any parts are missing or the packaging is damaged, a deduction fee will apply.

  1. Return Process

To initiate a return, follow these steps:
1. Contact us at info@intralon.co.uk to request a return authorization.
2. We will provide you with a Return Authorization Form to fill out.
3. Follow the instructions provided after submitting the form.
4. Return the product at your own expense to our designated warehouse.
5. Upon receipt, the product will be inspected, and if eligible, a refund will be processed.

  1. Inspection & Refund Processing

– Inspection Process: Upon arrival at our warehouse, returned items will be thoroughly checked.
– Full Refund Eligibility: A full refund will be issued if the item is in unused, original condition and meets the return criteria.
– Deductions: If the return is missing parts, has damaged packaging, or is not in a resellable condition, a deduction fee will be applied.
– Refund Processing Time: Refunds are typically processed within 7-10 business days and credited to the original payment method.

  1. Non-Refundable Items

Certain items are non-refundable, including:
– Used or damaged products.
– Personalized or customized items.
– Clearance or final sale items.

  1. Shipping Costs & Responsibility

– Customers are responsible for covering return shipping costs unless the item is faulty or incorrect.
– INTRALON Ltd. is not liable for lost or damaged returns during transit. We recommend using a trackable shipping service.

  1. Warranty & Guarantee

Most products come with a 1 to 2-year manufacturer warranty, covering only manufacturing defects. Warranty claims must be made through info@intralon.co.uk with proof of purchase.

  1. Contact Us

For any questions about our Return and Refund Policy, please contact us:

📧 Email: info@intralon.co.uk  
📍 Registered Office: 126 Humber Close, Steensbridge, Leominster, United Kingdom, HR6 0LT