Privacy Policy

Last Updated: 03.02.2025, London, United Kingdom

1. Introduction

Welcome to INTRALON Ltd. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (intralon.co.uk) or interact with our services. We respect your privacy and are committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR) and UK Data Protection Act 2018.

2. Information We Collect

We may collect the following personal data from you:

Personal Information: Name, email address, phone number, billing and shipping address.
Order Information: Details about your purchases and transactions.
Payment Information: Payment method details (processed securely via third-party payment providers).
Technical Data: IP address, browser type, operating system, and website usage statistics.
Communication Data: Emails, messages, and customer service interactions.

3. How We Use Your Information

We process your personal data for the following purposes:

To process and fulfill orders.
To provide customer service and support.
To send transactional emails and service updates.
To improve website performance and user experience.
To comply with legal obligations and prevent fraud.

4. Data Sharing & Disclosure

We do not sell or rent your personal data. However, we may share your information with:

Third-party couriers: to deliver your orders.
Payment processors: to complete transactions securely.
Legal authorities: if required by law or in response to legal requests.

5. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, or disclosure. Our website uses SSL encryption for secure data transmission.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to improve user experience and analyze website performance. You can manage your cookie preferences through your browser settings.

7. Your Rights Under GDPR

Under GDPR, you have the right to:

Access your personal data.
Correct inaccurate information.
Request deletion of your data.
Withdraw consent for data processing.
Lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data is misused.

8. Data Retention

We retain your personal data only as long as necessary to fulfill legal and business purposes. Order-related data may be kept for accounting and legal compliance reasons.