Terms and Conditions

Last Updated: 03.02.2025. London, United Kingdom

1. General Information

Company Name: INTRALON Ltd.
Company Number: 16211044
Registered Office: 126 Humber Close, Steensbridge, Leominster, United Kingdom, HR6 0LT
Email: info@intralon.co.uk
Website: intralon.co.uk
Business Activity: Import, export, and retail of sports goods, baby products, and kids’ goods.

2. Products and Availability

INTRALON Ltd. offers sports equipment, baby goods, and kids’ products for sale in the UK.
All product descriptions, images, and specifications on our website are for informational purposes only. While we strive for accuracy, minor variations in color, packaging, or specifications may occur.
Stock availability is subject to change without prior notice. In the event an item becomes unavailable after purchase, we will notify you and offer an alternative or a full refund.

3. Ordering and Payment

Orders can be placed via our website intralon.co.uk.
Prices displayed include applicable UK taxes (VAT where applicable). Prices may change without notice but will not affect confirmed orders.
Accepted payment methods:
– Debit/Credit Cards (Visa, MasterCard, American Express)
– PayPal
– Other online payment methods as available on checkout

All transactions are processed securely. INTRALON Ltd. does not store credit card details.

4. Delivery Policy

Shipping & Dispatch:
– Orders from UK stock are dispatched same or next business day.
– Delivery times depend on the customer’s location and the courier’s schedule. Estimated delivery dates will be provided at checkout.

Courier & Tracking:
– Third-party courier services handle all deliveries.
– Tracking details will be provided where applicable.

Missed Deliveries & Address Errors:
– Customers must ensure that the delivery address is correct at checkout.
– If a parcel is undelivered due to an incorrect address or missed collection, redelivery costs may apply.

Damaged/Lost Parcels:
– If your parcel arrives damaged or is missing, you must notify us within 48 hours of receipt.
– We will work with the courier to resolve the issue.

5. Returns & Refunds

Return Eligibility:
– Customers have a mandatory 14-day return window from the date of delivery.
– The product must be unused, in original packaging, and in a resellable condition to qualify for a full refund.

Return Process:
1. Contact us at info@intralon.co.uk to initiate a return.
2. We will provide a Return Authorization Form to be filled in.
3. Follow the return instructions provided after submitting the form.
4. The return must be sent at the customer’s expense to our designated warehouse.

Return Inspection & Refunds:
– Returned items will be inspected upon arrival.
– If the item is in unused, original condition, a full refund will be processed.
– Deductions apply if:
– Parts are missing.
– Original packaging is damaged.
– The item is used or in non-resellable condition.

Refund Processing:
– Refunds will be issued within 7-10 business days after the item has been inspected.
– Refunds will be credited to the original payment method.

6. Warranty & Guarantee

Most products include a manufacturer’s warranty of 1 to 2 years. The warranty covers manufacturing defects only and excludes:
– Normal wear and tear.
– Damage due to misuse, neglect, or modifications.
– Accidental damage or improper storage.

To make a warranty claim, contact info@intralon.co.uk with your order details, proof of purchase, and issue description.

7. Cancellations

Before Dispatch:
– You may cancel your order before it is dispatched for a full refund.

After Dispatch:
– If the order has already been shipped, cancellation is not possible. You will need to follow the return process.

8. Liability Disclaimer

INTRALON Ltd. is not liable for:
– Any injury, damage, or loss resulting from the use of our products.
– Delays or delivery failures caused by third-party couriers.
– Incompatibility of products with customer expectations.

Customers must follow manufacturer guidelines and safety precautions when using sports, baby, or kids’ equipment.

9. Privacy & GDPR Compliance

We collect and process customer information in accordance with GDPR and UK Data Protection laws.
By using our website and submitting orders, you agree to our Privacy Policy available at intralon.co.uk/privacy-policy.